Last updated: April 30, 2026
This page answers the most common questions we receive from business customers, sourcing professionals, and procurement teams. If you cannot find your answer here, please contact our sales team at [email protected] or refer to the relevant policy page linked in each section.
For full legal terms governing the use of our services, see our Terms & Conditions. For privacy practices, see our Privacy Policy. For return procedures, see our Return Policy. For logistics and export details, see our Shipping Policy.
1. Account and Registration
Who can register an account on NavitasChip?
NavitasChip serves business customers (B2B) only. Account registration is open to incorporated entities, sole proprietorships, government agencies, educational and research institutions, and authorized procurement representatives acting on behalf of such entities. We do not offer accounts to consumers (B2C). All registrants must be at least 18 years old and authorized to bind their organization to commercial agreements. Full eligibility terms are documented in Terms & Conditions § 3.
How do I register?
Visit our registration page and complete the company information form, including your legal entity name, business address, tax identification number (if applicable), and a company-domain email address. We may request additional Know-Your-Customer (KYC) documentation, such as a certificate of incorporation, business license, or trade reference, for first-time orders or higher-value transactions. Account activation is typically completed within one business day after KYC review.
Why do you require a company-domain email address?
A company-domain email address (for example, your name at your company's registered domain) provides an additional layer of identity verification, helps us route inquiries to the correct sales engineer, and reduces the risk of impersonation in B2B transactions. Generic free-mail addresses such as Gmail, Yahoo, or Outlook.com are accepted for initial inquiries but may delay account activation while we verify your business affiliation.
2. Ordering and Quote Process
How do I submit a Request for Quote (RFQ)?
You may submit your RFQ through the online RFQ form on our site by listing the manufacturer part number (MPN), quantity, target delivery date, and any compliance requirements such as RoHS, REACH, military grade, or date-code preference. For Bill-of-Materials (BOM) inquiries with multiple line items, please upload our BOM template (XLSX) or your own spreadsheet supporting up to 5,000 lines. Our sales engineers respond within one business day for standard inquiries and same-day for urgent flagged requests.
How long is a quote valid?
Quotes are valid for 30 calendar days from the date of issuance, unless otherwise stated on the quote itself. Shorter validity periods may apply to allocated parts, fast-moving stock, or volatile-market commodities such as DRAM, NAND flash, and certain MLCC families. Quote validity is reset upon any material change in line item, quantity, or delivery destination.
Is a quote a binding offer?
No. As described in Terms & Conditions § 5, a quote constitutes an invitation to treat under contract law principles, not a binding offer. The contract is formed only when we issue an Order Confirmation in response to your purchase order (PO). Until Order Confirmation, we may decline orders for reasons including stock unavailability, pricing errors, compliance review failure, or other grounds documented in Terms & Conditions § 6.
Do you have a Minimum Order Quantity (MOQ)?
MOQ varies by part. For most semiconductors with active production, the MOQ is one full reel, one full tray, or one box. For obsolete or end-of-life (EOL) parts, the MOQ may be a single piece. For passive components and connectors, the MOQ may be one strip, one bag, or as marked on the manufacturer's standard packaging. Reels and trays may be broken for engineering and prototyping use, subject to a re-tape or re-tray fee documented in your quote.
3. Authenticity and Quality
What does "Authenticity-Verified" mean?
Authenticity-Verified status means each lot is processed through our Counterfeit Avoidance Program, which is aligned with the AS6081 standard for distributor counterfeit avoidance. Verification typically includes external visual inspection, marking permanency tests, X-ray inspection of internal die structure on selected lots, and documentation review. Authenticity-Verified status is subject to laboratory inspection upon request and does not constitute an unconditional guarantee of authenticity. Full quality terms are documented in Terms & Conditions § 9.
What is the 60-Day Quality Pledge?
The 60-Day Quality Pledge entitles customers to return parts that fail authenticity verification, fail their datasheet specification, or arrive dead-on-arrival, within 60 calendar days from the date of Order Confirmation. Eligible return reasons, the Return Merchandise Authorization (RMA) procedure, and resolution options (refund, replacement, or store credit) are documented in our Return Policy.
What laboratory verification do you perform?
We partner with an ISO/IEC 17025-aligned third-party laboratory in Shenzhen for advanced authenticity verification when customers request it or when our internal screening flags a lot for further inspection. Laboratory capabilities include decapsulation (DECAP), X-ray fluorescence (XRF) for material composition analysis, scanning acoustic microscopy (SAM), curve trace analysis, and electrical functional testing. Laboratory reports are typically delivered within 5 to 10 business days, depending on test type and laboratory queue.
How do I obtain lot traceability documentation?
Lot traceability documentation, including date code, country of origin, and chain-of-custody records (where available), is provided with every shipment as a Certificate of Conformance (C of C). Additional documentation, such as upstream supplier disclosure or factory test reports, may be available upon request and is subject to confidentiality obligations between NavitasChip and our upstream sources.
4. Lead Time and Stock
What is the difference between "stock" and "lead time" parts?
Stock parts are physically inventoried in our Shenzhen QA hub or with our partner network and ship within 1 to 2 business days after Order Confirmation, subject to QA processing. Lead time parts are sourced through our Spot Market network and have a quoted delivery window in your quote, typically ranging from 5 to 30 business days depending on availability and origin.
How accurate is your inventory?
Our Spot Market inventory is updated in near real time but is subject to availability fluctuation given the nature of independent distribution. Stock confirmation is finalized at Order Confirmation. If stock is no longer available between RFQ issuance and Order Confirmation, we will notify you immediately and offer alternative parts, alternative date codes, or a full refund of any deposit received.
Can I check stock without submitting an RFQ?
Stock visibility for selected high-runner parts is available on individual product pages on our site. For commercial and pricing information, however, we require an RFQ submission to provide the most accurate and current information for your specific quantity, destination, and compliance requirements. Submitting an RFQ also ensures your inquiry is routed to the appropriate sales engineer with full context.
5. Payment
What currencies do you accept?
We accept payment in 10 major currencies: USD, EUR, GBP, HKD, JPY, SGD, CNH, AUD, CAD, and NZD. Multi-currency settlement is provided through our international banking partners. The default invoicing currency is USD unless otherwise agreed in writing.
What payment methods do you accept?
We accept the following payment methods:
- Wire Transfer (T/T) to our international banking partners — the default for orders above USD 5,000.
- PayPal (PCI-DSS Level 1 compliance) — available for orders below USD 5,000 and for first-time customers establishing trading history.
- Letter of Credit (L/C) — available for orders above USD 100,000, subject to advance review and confirmation.
We do not accept personal checks, money orders, cryptocurrency, or cash.
Do you offer Net payment terms?
Net Terms (Net 30, Net 45, Net 60) are available to qualified customers based on credit application, trading history, and order history. Standard eligibility includes a minimum cumulative purchase volume of USD 50,000, at least six months of trading history with NavitasChip, and approval through our credit underwriting process. Contact your account manager or [email protected] to apply.
Can I receive an invoice before paying?
Yes. Once your purchase order is accepted and we issue an Order Confirmation, a proforma invoice is provided for your accounting and tax purposes. The final commercial invoice is issued upon shipment. For wire transfer payments, please reference the proforma invoice number when remitting funds.
6. Shipping
What Incoterms do you ship under?
Our default Incoterm is EXW Shenzhen (Incoterms 2020), with risk and title transferring to the buyer at the point of dispatch from our Shenzhen QA hub. Other Incoterms (FCA, CPT, DAP, DDP) are available upon written agreement, with cost differences reflected in your quote. Full shipping and risk-transfer terms are documented in Terms & Conditions § 8.
Which carriers do you use?
We ship through DHL, FedEx, and UPS for international air freight, with door-to-door delivery available to over 220 destinations worldwide. For sensitive or oversized shipments, dedicated customs brokerage and freight forwarding can be arranged through our logistics partners. For full carrier details, transit times, and Incoterms options, please refer to our Shipping Policy.
Who pays for import duties and taxes?
Under the default EXW Incoterm, the buyer is responsible for all import duties, value-added tax (VAT), customs clearance fees, and other charges levied by the destination country. We can quote DDP (Delivered Duty Paid) Incoterm upon request for select destinations, in which case duties and taxes are pre-collected and remitted on the customer's behalf.
7. Returns and RMA
How do I initiate a return?
Returns are processed through our Return Merchandise Authorization (RMA) procedure documented in Return Policy § 5. The procedure has six steps: (1) submit an RMA request via email or your account portal within the 60-Day Quality Pledge window; (2) receive a unique RMA number from our QA team; (3) ship the goods within 14 days of RMA issuance; (4) NavitasChip QA receipt and inspection; (5) laboratory verification, if applicable; and (6) refund, replacement, or store credit resolution.
What is not eligible for return?
Non-returnable conditions include parts modified, soldered, or installed by the customer; parts removed from original ESD or moisture-barrier packaging without prior authorization; parts beyond the 60-Day Quality Pledge window; and parts purchased "as-is" with an explicit no-return clause stated on the quote. The full list is documented in Return Policy § 4.
Do you charge a restocking fee?
Restocking fees apply to non-defective returns such as over-ordering or customer cancellation. The fee is typically 15% of the invoice value for standard parts and up to 25% for non-stock or custom-procured parts. Defective, counterfeit, or specification-failure returns covered by the 60-Day Quality Pledge incur no restocking fee. Detailed fee schedules and return-shipping cost allocation are documented in Return Policy § 8.
8. Compliance and Export
Are your products subject to U.S. export controls?
Many electronic components are subject to U.S. export controls under the EAR (Export Administration Regulations) administered by the U.S. Bureau of Industry and Security. Certain defense-related items may be subject to the ITAR (International Traffic in Arms Regulations) administered by the U.S. Department of State. We require customers to comply with all applicable export, re-export, and transfer regulations of the United States and other relevant jurisdictions, including the European Union dual-use regulations and the United Kingdom export control regime.
Do you ship to sanctioned countries or parties?
We do not ship to destinations or to parties listed on the U.S. OFAC Specially Designated Nationals (SDN) list, EU consolidated sanctions list, United Nations Security Council sanctions list, or UK HM Treasury sanctions list. We screen all orders against these lists prior to Order Confirmation. Parts subject to specific export classification (ECCN) may require additional licensing review even for permitted destinations. Full export compliance terms are documented in Terms & Conditions § 12.
Can you provide an end-use statement?
For sensitive transactions, we may request an End-Use Statement (EUS), an End-User Certificate, or a Re-Export Compliance Certificate. This is standard practice in the semiconductor industry and helps ensure compliance with applicable export regulations. Customers are responsible for the accuracy and truthfulness of all information provided in such statements.
9. Brands and OEM Relationships
Are you an authorized distributor for [brand]?
NavitasChip is an independent distributor (Spot Market) sourcing parts through a network of franchised distributors, manufacturer-authorized brokers, and surplus stock liquidations. We are not authorized by, affiliated with, or endorsed by any of the brands shown on our site or referenced in our catalog. All trademarks and brand names are the property of their respective owners and are used solely for identification purposes.
For authorized-distribution channels, please consult the manufacturer's official partner directory (for example, Avnet, Arrow Electronics, Mouser Electronics, DigiKey, or Future Electronics).
Why source through an independent distributor?
Independent distributors provide value when:
- Parts are out of stock at authorized distributors due to allocation, end-of-life status, or supply freeze.
- Lead times from authorized channels exceed project requirements.
- Legacy or obsolete parts are no longer carried by the original equipment manufacturer (OEM).
- Spot price arbitrage between regions and lots offers cost savings.
NavitasChip operates under a robust Counterfeit Avoidance Program to mitigate the inherent risks of the spot market, supported by AS6081-aligned screening procedures and an ISO/IEC 17025-aligned laboratory partner.
Are products covered by the OEM's warranty?
Manufacturer warranties typically apply only when parts are purchased through OEM-authorized channels. Parts sourced from the spot market are generally outside the OEM's warranty scope. Our 60-Day Quality Pledge provides our own commitment to authenticity and conformance with datasheet specifications, separate from and independent of any OEM warranty. Full quality and limitation-of-liability terms are documented in Terms & Conditions § 9 and Terms & Conditions § 14.
10. Account Manager and Support
Who do I contact for sales inquiries?
For all sales-related inquiries, including RFQs, quotes, orders, and lead-time confirmation, please email [email protected] or use the contact form on our site. Standard response time is one business day. Urgent inquiries flagged in the subject line are routed and handled with priority.
Can I have a dedicated account manager?
Customers with regular ordering patterns — typically three or more orders within six months, or USD 25,000 in cumulative purchase volume — are assigned a dedicated account manager. To request a dedicated account manager from the start of your engagement, contact [email protected] or include the request in your initial RFQ.