Shipping Policy

Last updated: April 30, 2026

This page describes how NavitasChip processes, packages, ships, and delivers electronic components to business customers worldwide. It covers carrier options, Incoterms, lead times, customs and duties, export controls, packaging standards, tracking, and risk allocation.

For full legal terms governing the use of our services, see our Terms & Conditions. For privacy practices, see our Privacy Policy. For return procedures, see our Return Policy. For frequently asked questions about ordering and support, see our FAQ.

1. Scope and Application

This Shipping Policy applies to all shipments of electronic components dispatched by NavitasChip following an Order Confirmation, as defined in Terms & Conditions § 6. It supplements, but does not supersede, the contractual terms set forth in your quote, our Order Confirmation, and our Terms & Conditions. In the event of conflict, the order of precedence is: (1) the express written agreement signed by both parties; (2) the Order Confirmation; (3) the quote; (4) Terms & Conditions; and (5) this Shipping Policy.

NavitasChip ships from our Shenzhen QA hub and partner network in Mainland China to over 220 destinations worldwide.

2. Service Levels and Carriers

We offer the following standard international air-freight service levels through DHL, FedEx, and UPS. Specific carrier availability depends on origin, destination, package weight and dimensions, and any restricted-content classification.

• Express (Priority) — typical transit time of 2 to 5 business days for major destinations. Suitable for time-critical shipments and high-value parts.
• Economy — typical transit time of 5 to 10 business days. Suitable for cost-sensitive bulk orders without strict deadlines.
• Freight Forwarding — for shipments exceeding 100 kg, oversized, or requiring dedicated customs brokerage. Quoted separately through our logistics partners.

Customers may nominate their own carrier or freight forwarder under the FCA Incoterm at the time of quote. In such cases, NavitasChip's responsibility ends upon handover to the carrier nominated by the buyer.

3. Lead Times and Dispatch Cutoffs

For in-stock parts, dispatch typically occurs within 1 to 2 business days after Order Confirmation, subject to QA processing and payment clearance. For lead-time parts sourced through our Spot Market network, the dispatch window is stated in your quote and Order Confirmation, typically ranging from 5 to 30 business days depending on availability and origin.

Same-day dispatch may be available for Order Confirmations and cleared payments received before 14:00 Shenzhen Time (CST, UTC+8) on a business day, subject to QA capacity and carrier pickup schedules. Orders received after this cutoff are processed on the next business day.

NavitasChip business days are Monday through Friday, excluding mainland Chinese public holidays as published by the State Council of the People's Republic of China.

4. Incoterms and Risk Transfer

Our default Incoterm is EXW Shenzhen (Incoterms 2020), with risk and title transferring to the buyer at the point of dispatch from our Shenzhen QA hub or designated partner location.

Other Incoterms are available upon written agreement and reflected in your quote:

• FCA (Free Carrier) — for buyers nominating their own forwarder.
• CPT (Carriage Paid To) — freight prepaid by NavitasChip; risk transfers at first carrier handover.
• DAP (Delivered at Place) — freight prepaid; risk transfers at the named destination, before duties and import clearance.
• DDP (Delivered Duty Paid) — freight, duties, and clearance prepaid by NavitasChip; available only for select destinations.

Full risk-transfer terms are documented in Terms & Conditions § 8.

5. Shipping Costs and Quotes

Shipping costs are calculated on a per-quote basis and reflected in your commercial invoice. Factors include carrier service level, package weight and dimensions, declared value, destination customs regime, and applicable surcharges (fuel, remote area, oversized, dangerous goods if applicable).

For repeat shipments to the same destination at predictable volumes, customers may request a flat-rate freight schedule from their account manager. NavitasChip does not publish public rate tables.

6. International Customs and Duties

Under the default EXW Incoterm, the buyer is the importer of record and is responsible for all import duties, value-added tax (VAT), goods and services tax (GST), customs clearance fees, broker fees, port handling charges, and any other levies imposed by the destination country.

NavitasChip provides standard export documentation, including:

• Commercial Invoice
• Packing List
• Air Waybill or Bill of Lading
• Certificate of Origin (where applicable)
• Material Safety Data Sheet (MSDS) for batteries or chemicals (where applicable)
• RoHS or REACH declaration (upon written request)

Customers requiring additional documentation, such as ATA Carnet, Dual-Use Declaration, or End-User Certificate, should request these in writing before dispatch.

7. Export Controls and Sanctions

NavitasChip complies with the export-control and sanctions regimes of the People's Republic of China, the United States, the European Union, the United Kingdom, the United Nations Security Council, and other relevant jurisdictions. Customers are responsible for compliance with all applicable laws governing the export, re-export, in-country transfer, and end use of parts purchased from NavitasChip.

Many electronic components are subject to one or more of the following frameworks:

• U.S. Export Administration Regulations (EAR) administered by the U.S. Bureau of Industry and Security (BIS), including Export Control Classification Numbers (ECCN), the Foreign Direct Product Rule, the Entity List, the Denied Persons List, and the Unverified List.
• U.S. International Traffic in Arms Regulations (ITAR) administered by the U.S. Department of State for defense articles on the United States Munitions List (USML).
• U.S. Office of Foreign Assets Control (OFAC) sanctions administered by the U.S. Department of the Treasury, including country-based, list-based, and sectoral sanctions programs.
• PRC Export Control Law (effective December 2020) and dual-use commodity catalogs administered by China's Ministry of Commerce (MOFCOM) and customs authorities.
• EU Dual-Use Regulation (Regulation (EU) 2021/821) and the national export-control authorities of EU Member States.
• UK Strategic Export Control Lists administered by the UK Department for Business and Trade and the Export Control Joint Unit.

Where a part is subject to specific licensing requirements, NavitasChip may delay dispatch pending receipt of valid end-user information, an End-Use Statement, or, where required, a written license issued by the relevant authority. Full export-control terms are documented in Terms & Conditions § 12.

8. Restricted Destinations and Parties

NavitasChip does not ship to destinations or to parties listed on, including but not limited to:

• The U.S. OFAC Specially Designated Nationals (SDN) list and the Non-SDN Chinese Military-Industrial Complex Companies (NS-CMIC) list.
• The U.S. BIS Entity List, Denied Persons List, and Unverified List.
• The EU consolidated sanctions list maintained by the European External Action Service.
• The United Nations Security Council consolidated sanctions list.
• The UK HM Treasury Office of Financial Sanctions Implementation (OFSI) consolidated list.

We screen all orders against the above lists at quote stage and again prior to Order Confirmation. Destinations subject to comprehensive embargo or military end-use restrictions, as designated under the EAR and OFAC regulations, are presumptively declined.

The above lists are updated frequently by their respective issuing authorities. Customers should verify current status before initiating any cross-border transaction. NavitasChip does not provide individualized sanctions advice; customers should consult qualified export-compliance counsel for specific guidance.

9. Packaging Standards

NavitasChip packages all components to industry standards designed to preserve electrical, mechanical, and chemical integrity throughout transit:

• Electrostatic Discharge (ESD) protection — anti-static bags, shielding boxes, and conductive foam, in accordance with IEC 61340-5-1 and ANSI/ESD S20.20 principles.
• Moisture Sensitivity Level (MSL) compliance — sealed dry-pack with desiccant and Humidity Indicator Card (HIC) for MSL 2 and above components, in accordance with IPC/JEDEC J-STD-033.
• Tape-and-reel, tray, or tube — original or equivalent factory-grade media, as marked on the manufacturer's standard packaging.
• Outer carton — corrugated double-wall with cushioning and void fill for shock protection.
• Special handling — temperature-controlled or insulated packaging for parts requiring it, available at additional cost.

Customers requiring deviation from standard packaging — such as custom labeling, neutral packaging, or drop-shipment to an end customer — should request these in writing at quote stage.

10. Tracking and Proof of Delivery

Tracking information is provided via email upon dispatch and includes the carrier name, air waybill or tracking number, and a hyperlink to the carrier's online tracking service. Customers may also retrieve tracking information through their account portal.

Proof of Delivery (POD) is available from the carrier's electronic records. NavitasChip can supply a POD letter upon written request for accounting, audit, or customs purposes within 90 days of delivery.

11. Lost or Damaged Shipments

If a shipment fails to arrive within the carrier's stated transit window, customers should:

1. Verify the latest tracking status with the carrier.
2. Contact our sales team at [email protected] within 14 days of the carrier's last tracking update for international shipments.
3. Provide the Order Confirmation number, the air waybill or tracking number, and any photographic evidence (for damaged parcels).

NavitasChip will initiate a carrier investigation and, where applicable, file a claim under the carrier's published liability terms or the optional declared-value insurance described in § 14. Resolution typically requires 10 to 30 business days, depending on the carrier and the nature of the loss.

For damaged shipments, customers should not refuse delivery; instead, accept the parcel with a signed exception note from the courier and notify us within 48 hours of delivery, providing photographic evidence of both the package exterior and the damaged contents in original packaging.

12. Address Changes and Reroute Requests

Address changes after dispatch are subject to carrier policy and may incur additional charges. Most carriers do not permit address changes once the parcel has cleared origin customs. To minimize the risk of delivery failure:

• Verify the consignee name, full street address, postal code, country, and contact phone at quote stage.
• Notify us in writing at least 24 hours before scheduled dispatch for any address change.
• For changes requested after dispatch, contact the carrier directly using the air waybill number; NavitasChip may assist on a best-effort basis but cannot guarantee success.

13. Failed Delivery and Refusal

If a delivery attempt fails due to consignee absence, refused acceptance, or address error, the carrier will typically attempt redelivery once or twice before holding the parcel at a local facility for collection. Parcels not collected within the carrier's holding period (typically 5 to 10 calendar days) are returned to NavitasChip.

Return-to-sender freight charges, return customs fees, and any additional handling costs incurred by NavitasChip will be invoiced to the buyer. The buyer remains responsible for the contract value of the goods in accordance with Terms & Conditions § 7.

14. Insurance

The standard carrier liability for international air freight is limited under applicable air-carriage conventions (including the Montreal Convention and the Warsaw Convention) and the carrier's published tariffs, typically equivalent to no more than USD 100 per parcel.

For shipments with declared value exceeding USD 5,000, customers may request optional declared-value insurance at quote stage at additional cost (typically 0.3% to 0.6% of declared value, depending on destination and parts category). Buyer-arranged cargo insurance is also available upon request and recommended for high-value or specialized shipments.

NavitasChip does not act as an insurance broker and does not warrant the policies of any third-party insurer.

15. Limitation of Liability

Notwithstanding any provision of this Shipping Policy, NavitasChip's aggregate liability for any claim arising out of or relating to a shipment is limited to the lesser of (a) the amount actually recovered from the carrier or insurer in respect of the shipment, and (b) the contract value of the affected goods.

NavitasChip is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, business interruption, loss of data, or production-line downtime. Full limitation-of-liability terms are documented in Terms & Conditions § 14.

Nothing in this Shipping Policy excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

16. Contact

Logistics and shipping inquiries should be directed to:

• Sales and order tracking — [email protected]
• Account manager (existing customers) — your assigned account manager, or [email protected]
• Customs documentation requests — [email protected] (subject line: "Customs Documentation – [Order Number]")

For general legal correspondence and notices, see Terms & Conditions § 19.