This Return Policy describes the conditions under which Navitas Electronic Technology (Shenzhen) Co., Ltd. ("NavitasChip", "we", "us", or "our") accepts returns of parts purchased through navitaschip.com. It is incorporated by reference into our Terms & Conditions and forms part of the contract between you and NavitasChip.
This Return Policy is designed for the realities of independent-distributor spot sourcing: short return windows, lab-based authenticity verification, and lot-level traceability where available. Please read it before placing an Order.
1. Scope
This Return Policy applies to physical electronic component shipments fulfilled by NavitasChip to business customers worldwide. It does not apply to:
- Special-order, allocation, or pre-paid custom-programmed parts that are explicitly marked non-returnable on the Order Confirmation
- Parts marked clearance, final sale, or as-is
- Parts that have been opened, partially consumed, mounted, soldered, or otherwise modified by the Customer
- Software licenses, certifications, or value-added inspection reports already delivered
2. 60-Day Quality Pledge Window
Eligible returns must be initiated within 60 calendar days from the date of the Order Confirmation. Requests received after the 60-day window will be reviewed on a case-by-case basis but are not automatically eligible.
The 60-day window covers Customer incoming inspection, pre-production validation, and the early stages of board-level testing for most use cases.
3. Eligible Return Reasons
We accept returns for the following reasons, subject to verification:
- Suspected counterfeit or non-conforming parts identified through Customer inspection or third-party laboratory verification
- Dead-on-arrival (DOA) parts that fail electrical testing on first power-up
- Manufacturing defects confirmed against the manufacturer's published datasheet
- Wrong part shipped versus the MPN, date code, or revision specified on the Order Confirmation
- Quantity shortage or visible shipping damage reported within 7 days of delivery with photographic evidence
- Lot or date-code mismatch versus the Order Confirmation, where the Customer has specified a lot or date-code requirement at the time of Quote
Returns based on subjective performance, end-application incompatibility not specified at the time of Quote, or change of mind are not eligible reasons.
4. Non-Returnable Conditions
The following parts and conditions are not eligible for return, regardless of reason:
- Parts removed from original anti-static packaging unless required for reasonable inspection
- Parts with damaged, scratched, or removed manufacturer markings, date codes, or lot codes
- Parts that have been physically modified, programmed, soldered, mounted, or subjected to thermal stress
- Parts stored outside the manufacturer's recommended temperature, humidity, or moisture-sensitive level (MSL) conditions after delivery
- Parts received by an end customer of the original Customer, unless we have agreed to drop-ship terms in writing
- Parts whose return is restricted by export-control or sanctions law
5. RMA Workflow
All returns require a Return Material Authorization (RMA) number issued by NavitasChip before parts are shipped back. Parts shipped back without a valid RMA number will be refused at our facility and returned to the sender at the sender's expense.
The RMA process is as follows:
- Submit RMA request to [email protected] within the 60-day window, including:
- Original Order Confirmation number
- MPN, quantity, and lot or date code involved
- Reason for return with supporting documentation (test reports, photographs, third-party lab findings)
- Initial review within 3 business days. We may request additional information.
- RMA number issued with return-shipping instructions. The RMA number is valid for 14 days.
- Customer ships parts back in original anti-static packaging with the RMA number clearly marked on the outer carton.
- Receipt and verification at our Shenzhen QA hub. Verification typically takes 5 to 15 business days, longer if independent laboratory inspection is required.
- Resolution issued in writing: refund, replacement, credit, or denial with reasons.
6. Laboratory Verification
For returns based on suspected counterfeit or contested authenticity findings, we may require independent laboratory verification by an ISO/IEC 17025-aligned laboratory partner before issuing a refund or replacement.
The laboratory's report is the conclusive record of authenticity for the purpose of this Return Policy. Where the report confirms a counterfeit or non-conforming finding, we cover the laboratory fee and return shipping. Where the report does not confirm the Customer's finding, the laboratory fee and return shipping are borne by the Customer.
This procedure aligns with our Counterfeit Avoidance Program and the principles of AS6081 counterfeit detection methodology.
7. Resolution: Refund, Replacement, or Credit
Where a return is approved, we will offer one of the following at our discretion, taking the Customer's preference into account:
- Refund to the original payment method (PayPal, T/T, or other)
- Replacement with the same or equivalent MPN, subject to availability
- Credit against future Orders, valid for 12 months
Refund processing time:
- PayPal refunds are typically processed within 3 business days of resolution
- T/T (bank wire) refunds are typically processed within 5 to 10 business days, subject to international banking partner timelines and intermediary bank schedules
- Refund amounts are net of any verifiable bank or processor fees originally charged on the inbound payment
8. Restocking Fees and Return Shipping
8.1 Restocking Fees
A restocking fee of up to 25% of the invoice value may apply to returns where the part is in inspected and saleable condition but is being returned for a non-defect reason agreed by NavitasChip on a goodwill basis (e.g., Customer ordering error). No restocking fee applies to defective, counterfeit, or wrong-shipped returns.
8.2 Return Shipping
Return shipping responsibility depends on the reason for return:
- NavitasChip pays return shipping for confirmed counterfeit, DOA, manufacturing defect, or wrong-part-shipped findings
- Customer pays return shipping for goodwill returns (Customer ordering error, no-longer-needed) and for returns where independent laboratory verification does not confirm the Customer's finding
- For ambiguous or pending cases, the Customer pre-pays return shipping; if the finding is later confirmed in the Customer's favor, return shipping is reimbursed
Return shipments must be packaged to preserve anti-static and moisture-sensitive properties of the parts. Damage in return transit due to inadequate packaging is the Customer's responsibility.
9. Lot Traceability and Documentation
Where parts are returned, please return the original lot or date-code packaging, anti-static bags, and any documentation we provided with the original shipment. Missing original packaging may reduce verification scope and resolution options.
10. Limitation of Liability
This Return Policy is the Customer's exclusive remedy for returns. Our liability under this Return Policy is limited as set out in the Limitation of Liability section of our Terms & Conditions, which is incorporated by reference. We do not accept claims for consequential damages, loss of production, or downstream costs related to returned parts.
We do not represent or warrant that parts are guaranteed authentic without laboratory inspection. Authenticity findings made without laboratory verification are subject to confirmation under §6.
11. Contact
To start an RMA, request clarification, or appeal a denied return:
- Email: [email protected] with subject line "RMA Request — Order #[your Order number]"
- Postal: Navitas Electronic Technology (Shenzhen) Co., Ltd., Unit 3601-B8, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Street, Futian District, Shenzhen, Guangdong, China 518048
- Response time: within 3 business days for the initial review